Quality commitments of Côte Landes Nature Tourisme

Give your opinion and help us improve

In this article, you will be able to find different sheets allowing you to give your opinion and therefore help us give better services.

With the trademarck QUALITE TOURISME^TM and being classified as a 1st category by Office de Tourisme de France,

Here are our customer commitments in Côte Landes Nature Tourisme, community tourism office and our tourist information offices in Saint-Julien-en-Born, Lit-et-Mixe and Léon.

Qualité Tourisme | Côte Landes Nature Tourisme

Before you arrive
We provide you with reliable and up-to-date information on site or remotely;
We advise you in the preparation of your stay by personalizing our suggestions as close as possible to your expectations;
We value our territory, our departement and our region.

During your stay
We welcome you to our tourist offices with all our attention and full availability, in your language as far as possible;
We adapt the reception to each type of audience;
We are committed to providing you with information in accordance with your request;
We adapt our opening hours to the flows but also to your habits;
We bring you new services (wifi, mobile reception);
We offer you “sustainable” modes of transport such as beach bus shuttles, cycle paths and hiking trails.

Once you leave
We analyze your comments and suggestions in order to be in constant improvement;
We take into account and process all your complaints.

We are also committed to a sustainable development approach, in accordance with the values of our territory: Côte Landes Nature.
Comply with the requirements of the QUALITE TOURISME^TM brand and the classification criteria.